FILING A REPORT – A MUST!
In case your baggage is missing‚ damaged or delayed‚ you can file a report upon arrival at your destination.
HANDLING MISSING BAGGAGE
Once you file the report‚ it will be sent to us by the destination airport.
In case your luggage is missing – we will do our best to find it and to coordinate with you the delivery of the baggage once it is found.
Please note that in case of a delay‚ Blue Bird assumes no liability for the delay in delivery of and/or destruction of perishable items especially food and/or liquids.
Any fees and/or penalties that the respective airport security and/or airport customs might impose to the airline in connection to your luggage‚ will be legally claimed from the passenger.
Unsuitably and/or inadequately packed items and/or baggages with perishable items will be accepted at the Carrier’s discretion and‚ where accepted‚ if they are delayed or destroyed‚ compensation may and will be denied as a result of the aforementioned factors.
If the baggage is not found within 21 days of reporting it at the destination airport‚ Blue Bird Airways will be liable for loss‚ according to the applicable law and our service department will contact you.
To return mishandled baggage to its owner as soon as possible‚ all baggage items must be marked with the passenger's name‚ initials and address before check-in.
HANDLING DAMAGED BAGGAGE
In case of damage - we take liability for damage in the following ways:
CONTACT US REGARDING MISSING OR DAMAGED BAGGAGE
You can address us regarding missing or damaged baggage here (by selecting "Report missing or damaged baggage").
To help us process your claim quickly‚ please enclose a copy of the filed report.